Policies

Policy & Shipping

Shipping Policy

Shipping Locations
We deliver to residential and commercial addresses in all provinces of Canada and most states in the United States. To determine the shipping cost for a product, please add the item to your cart and enter your postal code in the shipping estimate field.

Shipping Confirmation and Tracking
Once an order is successfully shipped, the customer will receive a shipping confirmation email. This email includes order details, a shipping tracking link, and an estimated arrival date. Customers can track their order status in real-time through this email.

International Shipments
For international shipments, customs duties and taxes may apply according to customs regulations. Duties and taxes are the responsibility of the customer, and for detailed information, please check with your country and specific destination.
We do not ship to countries other than the United States and Canada.

General Shipping
Shipping fees are automatically calculated at the time of order and may vary depending on the type of products ordered, quantity, and destination.
When purchasing alongside items eligible for free shipping, only the shipping fees for those specific items will be charged.
All ordered products must adhere to size and weight requirements set by shipping carriers such as Canada Post, USPS, UPS, and CANPAR (no dimension greater than 2m, weight less than 30kg).

Regions with Additional Shipping Fees
While we strive to maintain uniform shipping fees, some areas may incur extra charges. This is primarily due to factors such as remote locations, limited access, or higher logistic costs. Specifically, in Canada, orders shipped to regions like Yukon, Newfoundland, and certain rural areas are subject to these additional fees. Similarly, in the United States, shipping to Alaska, Puerto Rico, and Hawaii may also incur extra charges. We are committed to transparency in our shipping practices and will provide detailed information on any additional fees by email after checkout.

Express & Priority Shipping
Orders placed before 1 PM PST on business days (Tuesday through Friday) will be shipped the same day. Orders received after the cut-off time will be processed on the next business day.

Shipping to P.O. Boxes
Please allow for additional time for orders delivered to mailbox addresses. For orders being delivered to PO Boxes, rural postal codes, and locations considered Beyond Points, we can only ship through Canada Post standard delivery.

Pickup Option
If you would like to pick up your order directly from our showroom located at 904 Sherwood Ave, Coquitlam, BC V3K 1A6, Canada, we will refund the shipping fee for that order upon pickup.

Redirecting an Order
Please ensure that the shipping address is accurate, as orders cannot be redirected once they have been dispatched.

General Shipping Policy

Shipping Fees Calculation
Shipping fees are automatically calculated based on the products ordered, quantity, and destination. Insurance applies in case of damage or loss during shipping, with applicable taxes depending on the shipping location.

Shipping Within Canada
Small-scale item orders are shipped via Canada Post, UPS, and CANPAR. Insurance applies in case of damage or loss. Most orders ship from British Columbia (BC) and, in addition to shipping times, processing may take 1-2 business days. Remote addresses may experience longer shipping times.

Shipping Within the U.S.
Orders are shipped via UPS or USPS standard mail. Insurance is applicable in case of damage or loss. Most orders ship from British Columbia (BC), Canada, and processing may take 1-2 business days in addition to indicated shipping times. Isolated and rural areas may experience longer delivery times. Customs fees may apply.

Taxes
If an order is shipped to the following provinces or territories, BigAnt Smart Crate must collect the applicable taxes as described:

British Columbia (BC): 7% PST on merchandise and freight, 5% GST on merchandise and freight
Alberta (AB): 5% GST on merchandise and freight
Saskatchewan (SK): 5% GST on merchandise and freight
Manitoba (MB): 5% GST on merchandise and freight
Ontario (ON): 13% HST on merchandise and freight
Quebec (QC): 5% GST on merchandise and freight
New Brunswick (NB): 15% HST on merchandise and freight
Nova Scotia (NS): 15% HST on merchandise and freight
Prince Edward Island (PE): 15% HST on merchandise and freight
Newfoundland and Labrador: 15% HST on merchandise and freight
Northwest Territories (NT): 5% GST on merchandise and freight
Yukon (YT): 5% GST on merchandise and freight
Nunavut (NU): 5% GST on merchandise and freight

Warranty Policy

At BigAnt Smart Crate, we are committed to delivering high-quality products that our customers can rely on for years to come. We proudly offer a Lifetime Warranty on all our products, ensuring that your BigAnt Smart Crate experience is one of durability, functionality, and satisfaction.

Warranty Coverage
Our Lifetime Warranty covers all BigAnt Smart Crate products for manufacturing defects in materials and workmanship. This warranty assures our customers of the high standards we uphold in creating reliable storage solutions for various applications.

Exceptions to Warranty Coverage
While we strive to cover as many aspects of product performance as possible, certain accessories are excluded from our lifetime warranty’s full coverage. For these items, our warranty does not extend to damages resulting from user mishandling or accidental damage, including:

Wood Tabletop
Plastic Tabletop
Wood Leg Set
Wheel Set
Tote Bag
Insulated Box Liner

Conditions Not Covered
Our warranty does not cover damages resulting from:

Improper or unintended use
Accidental damage, including drops, impacts, or crushing
Normal wear and tear, fading, or scratches
Exposure to extreme weather conditions or corrosive materials
Modifications, alterations, or repairs performed outside of BigAnt Smart Crate's authorized facilities

Claim Process
If you encounter an issue covered by the warranty, please reach out to us for assistance. We are here to help ensure your product meets your expectations for years to come. To begin a warranty claim:

Document the Issue: Take clear photos of the product and the specific area of concern.
Contact Us: Email our customer service team at info@bigantcrate.com with your photos, a description of the issue, and proof of purchase.
Resolution: Upon review, we will provide a solution based on the specifics of the claim. This may include repair or replacement of the product, as appropriate.

Note
For items covered under limited warranty, repair or replacement may incur additional fees if damage results from user mishandling or falls outside of normal wear and tear.

We value your trust in BigAnt Smart Crate, and our goal is to make sure you enjoy lasting quality and peace of mind with every purchase. Thank you for choosing BigAnt Smart Crate!

Return & Refund Policy

Thank you for shopping at BigAnt Smart Crate. We understand that sometimes a product may not meet your expectations. If you need to initiate a return or refund, please review our terms below.

General Return Policy
Our return policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging. Proof of purchase is required for all returns. Please do not return items directly to the manufacturer.

Product-Specific Return Policies

Standard Products
Unused or unopened items can be returned within 30 days for a full refund. If the product is opened but unused, we offer a partial refund depending on the condition (see below).

Accessories
For Wood Tabletops, Plastic Tabletops, Wood Leg Set, Wheel Set, Tote Bag, and Insulated Box Liner, returns are accepted for unused items in their original condition. Damages due to mishandling or wear are not covered by our return policy.

Partial Refund Conditions

Original Condition / Resalable: 100% refund
Opened Box / Unused: 90% refund
Damaged Packaging / Unused: 80% refund
Missing Product Protections / Unused: 50% refund
Product Damaged / Used: Refund not available
Shipping Costs: Non-refundable

Sale & Promotional Items
Only regular-priced items are eligible for refunds. Sale and promotional items are considered final sale and cannot be refunded or exchanged.

Exchanges
We replace items only if they are defective or damaged upon arrival. To request an exchange, email us at info@bigantsmartcrate.com with your order number, photos of the damage, and details about the defect. Send items to our warehouse at BigAnt Smart Crate, 904 Sherwood Ave, Coquitlam, BC V3K 1A6, Canada.

Refund Process

Once your return is received and inspected, we will notify you by email regarding the status of your refund. Approved refunds will be processed, and a credit will be applied to your original payment method within a specified period.

Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account, then contact your credit card company and bank, as processing times may vary. If you’ve done this and still have not received your refund, please contact us at info@bigantsmartcrate.com.

Return Shipping

To return your product, send it to BigAnt Smart Crate, 904 Sherwood Ave, Coquitlam, BC V3K 1A6, Canada. Shipping costs for returns are the responsibility of the customer and are non-refundable. For returns over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Return Procedure

Repackage the product securely, including a copy of your packing slip.
Contact Us to confirm the correct return address and receive your return authorization.
Choose a Carrier for shipping.
Retain Tracking Information to ensure the item arrives safely. BigAnt Smart Crate is not responsible for items lost in transit.

Once our warehouse confirms receipt of the item in resalable condition, we will proceed with your refund.

Thank you for choosing BigAnt Smart Crate!

Price Matching & Protection

At BigAnt Smart Crate, we are dedicated to providing a satisfying shopping experience. To ensure your confidence, we offer price matching and protection on our products when certain conditions are met.

Price Matching

If you find a product purchased from BigAnt Smart Crate available at a lower price from a competitor, please provide us with the product page URL, and we will attempt to match that price.

Conditions:

The product must be identical in all specifications, including model and availability.
Price matching is applicable only if the item is in-stock with the competitor.
This policy does not apply to price changes from the source of our own website.
Please note that price adjustments may take a few days to reflect on platforms such as Google Shopping.

Price Protection

If a product purchased from BigAnt Smart Crate undergoes a price drop within 30 days of purchase, we will issue a Store Credit (in the form of a coupon code) for the difference.